Jeep Tour Hai Van Pass And Son Tra Mountain

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Booking Conditions

IT IS VERY IMPORTANT THAT YOU SHOULD READ AND UNDERSTAND THE FOLLOWING CONDITIONS BEFORE MAKING YOUR BOOKING WITH US.

Origin Travel guarantees the information about Vietnam travel that we provide will be updated, accurate and objective as we can. Beside we are very proud of our country; we are also honest in giving the real information of our country. If there is something is not as good as it should be, we inform you before you travel to prepare in advance and avoid it so that you don’t disappointed it once you land on our country.

All the prices quoted in our website are updated and accurate; we are not responsible for all the content in other websites copying our images, itinerary and take advantage of our company’s reputation to sell our products with the wrong price & itinerary. They will have the bad effects on our company and your trips as well. Therefore, please note that don’t be immune from wrong information.

We, ORIGIN TRAVEL, respect your privacy and we will do our utmost to ensure the information you supply is kept private and secure. This document outlines the types of personal information we receive and collect when you use our services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

How is your personal information used?

Origin Travel respects your privacy so we are committed to protect your personal information that you give us. When you send us your personal information for specific purposes, we ensure that we only use the information for the purpose of operation reasons we pre-tell you for example booking domestic air ticket, make permission for overnight on board in Halong Bay, etc which local administration requires we must give them before taking the trip in Vietnam. Surely that we will not share, sell or rent information for any third parties.

We will require you to submit your personal details as below: Full name, date of birth, gender, email, passport number, telephone, flight arriving and departing, hotel (if you book room by yourself)

Your feedback about us after the trip

After taking the trip with us, we will email you and ask your comments for all services we operated for you as well as your experience while travelling with Origin Travel. This is as a real feedback which we are seeking from real tourists to improve our services’ quality.

Besides, we also ask your help for willing to respond telephone, e-mail, or mail request from potential customers seeking real information about us and our probity. This is just for support us so that customers believe in us and our services and of course this doesn’t place you under any obligation

Our best price guarantee

We guarantee that you will be offered our best possible price. Factually, we are very confident with our best price guarantee. We will answer you rapidly within 24 hours

Price is subject to change until we have the final written confirmation by email. All services and inclusions normally written in email confirmation or detailed itinerary, please recheck carefully what include in your trip and program. We will not have any responsible for any services not written or confirmed by our travel consultants

We are always give you competitive and fully inclusive with no hidden extra if you only book the only service with us such as hotel, air ticket, train ticket or a part of package tour. There is no pressure for you to buy all things or service with us. For any further information about the trip or any destination, we are very happy to give you without charging any commission

Links

This site may contain some links that are from other websites. Please take note that once you click on one of these links, you are entering another website. We encourage you to read the privacy statements on these linked sites because their privacy may differ from ours

Reservation and deposit

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

These terms and conditions constitute an agreement with Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

Deposit payment can be settled by bank wire transfer, credit card or through Western Union Global Transfer. Deposits are generally 30% total rate is required at booking. Any change/ amendment of existing booking shall be considered as cancellation and a new booking shall be made. Penalty charge shall apply accordingly based on charge of each cancelled tour as per below cancellation section

For package tour:

Once you decide to book tour with us, you will deposit us 30% on the total cost for package tour in Vietnam, Laos and Cambodia.

For Halong Bay tour:

When you only book tour with us only for Halong Bay or some services, you will deposit 100 USD, 200 USD or 300 USD. (Please read the private booking condition for Halong Bay below section)

For short day tour:

You will make full payment for us when you decide to book short 1 or 2 days tour with us to guarantee your reservation with us.

For hotel booking/air ticket:

Most hotels /airlines require to make full payment in advance once we book room or print air ticket so you will make full payment for us when you agree to book tour

Origin Travel reserves the right to correct any errors in the quoted rates or calculated made at any time during your booking. We will make a final confirmation for you and reconfirm you after you deposit and send you the invoice to acknowledge your booking is guarantee

Children discount for package tour:

  • Under 3 years: Free of Charge
  • From 6 to under 11 years old: 75% of adult’s fare.

Balance of payment

The final balance of travel agreement will be made no later than 10 days before you take the tour with Origin Travel. Failure in making payment by the due date may result some additional costs or cancellation at the discretion of Origin Travel. Origin Travel reserves the right to request for full payment once agree to book the services (Ex: air fare) to issue the airline tickets in the trip before joining the trip with our company. Payment by credit card will have an extra charge 3 percent for Master, Visa or 4 percent for AMEX, JCB

Late Bookings

If your booking is closer for your departure date, it is required that you make full payment right after you agree to book tour with us. In case the payment is not made by your, Origin Travel has the right to cancel the booking.

Origin Travel will make visa letter to Vietnam around 3 days, so if your booking tour with us has visa letter you should have the decision as well as send us all your personal details before the date you entry Vietnam latest 5 days

Amendment

If you wish to amend or change your services booked, we will try to change it at the same value. Extra charge will be made if your amendment or upgrade is more than what we have agreed. Of course we will discuss and ask your permission for extra charge when necessary.

Cancellation

All cancellation must be made in writing to Origin Travel and will be subject to the following cancellation charges according to the date you send us the written cancellation received:

  • More than 45 days prior to trip departure. No charge.
  • 30-45 days before arrival: 20% of the plus charge occurs from our service providers.
  • 15-29 days before arrival: 40% of the plus charge occurs from our service providers.
  • 10-14 days before arrival: 60% of the plus charge occurs from our service providers.
  • Within 10 days before arrival: Full charge occurs from our service providers.
  • No show: 100% charge

In the event of a cancellation any refunds will be less administration fees including visa, transfer, airline cancellation fees. There can be no exceptions. No refund will be made for any unused portions of the services and holiday after you start the trip or before the trip closer. If the refund is allowed then a service fee will be charged to cover our administration and third party expenses.

Also remember that employees of any other companies or staff of Origin Travel who didn’t work with you directly are not authorized to give any guarantees or agreement to customers in respect of refunds or solve other matters

Booking condition for Halong Bay cruise trip

1: Rate: The rates are net, quoted in US Dollars otherwise indicated. Our cruise rates are generated per cabin, not per person.

2. Deposit and Cancellation

Deposit payment can be settled by bank wire transfer, credit card or through Western Union Global Transfer. Deposits are generally 30% total rate is required at booking. With booking only 1 cabin, you deposit about 100 USD, 200 USD, 300 USD depend on the type of cabin and cruise you book. Any change/ amendment of existing booking shall be considered as cancellation and a new booking shall be made. Penalty charge shall apply accordingly based on charge of each cancelled cabin as per below percentage:

3. Cancellation will be charged as follows:

Period prior to the cruise dateCharterFrom 05 cabins up to 10 cabinsBelow 05 cabins
More than 45 daysLoss of deposit or 30 % of total cost0%0%
20 to 45 days50% of each cancelled cabin30% of each cancelled cabin20% of each cancelled cabin
12 to 19 days70% of each cancelled cabin60% of each cancelled cabin50% of each cancelled cabin
11 days and below100% of each cancelled cabin100% of each cancelled cabin100% of each cancelled cabin
No show100%100%100%

4. Refund of Unused services

No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.

5. Liability and Insurance

The Cruises accept no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its control

Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.

6. Children Policies:

Depending on each cruise you choose for your Halong Bay trip, when you booking tour with us and have children travel with you, our Sales Executive will give you the cost of children depending on age, share cabin with parents or have private cabin…

7. Passengers’ Information

Client is requested to submit all passenger details at least 24 hours prior to check-in of passengers (Full name, Date of birth, Gender, Nationality, Passport number, Vietnam visa expiry date, Contact number).

8. Peak season surcharge:

Some cruise to Halong Bay have surcharge on peak time Christmas Eve (24/12) and New Year Eve (31/12), when booking our Sales Executive will confirm you this and cost

Cancellation by Origin Travel

Origin Travel reserves the right to cancel or vary a tour prior to the departure date for many unexpected circumstances such as weather conditions, changes for policies of government, civil…. In such an event alternative guaranteed offers a new travel date. In case you don’t agree for the alternative solutions, Origin Travel will refund you and cancellation fees levied by airlines and other third parties.

There are some unforeseeable circumstances including force majeure, disadvantage weather conditions, flight rescheduling, hotel overbooking and something wrong with transportation or road conditions may effect on your tour after the trip start. If there are some independent operators amend or re-route your itinerary for any of the above or similar circumstances, Origin Travel will not have any responsible for any claim for whatever arising from such events

Travel Insurance and Medical Precautions

Origin Travel doesn’t include any insurance in our package cost. It is strongly recommended that you should buy your travel in your country before travelling to Vietnam and Southeast Asia. You should also ensure that you are fully up to date with vaccinations required. If you are involved in adventurous activities, such as cycling, trekking, etc., you should check with your medical practitioner if you are in any doubt about your fitness to do so.

In case of illness or injury, we help to arrange necessary treatment. Travelers have to cover the cost of treatment.

Travel Documents

  • A passport with a minimum of six months validity is required for travellers to Vietnam and other countries in Southeast Asia.
  • Visa letter to Vietnam you must make in advance before you travel to Vietnam, the fee is 10 usd/person for single visa one month and 25 usd/person for multi visa one month.
  • For visa letter to Cambodia and Laos, you don’t need to make in advance. You will make it at the airport or border and pay from 25 usd to 35 usd per person depending on your nationality.
  • It is necessary to prepare 2 photos (3x4cm or 4x6cm) for making stamping fee at the airport once you arrive each country first. The stamp fee for entry Vietnam 28 days is 45 usd/person, one month is 65 usd/person (This sometimes depends on your nationality)
  • Origin Travel cannot guarantee for any visa which is made by yourself as well as have not any responsibility if visa letter is refused

Tipping

Today tipping is an expected element in tourism industry. We advise you to give tip for your guide/driver/waiter/porter… on your final confirmation with word documents.

Complaints

During your tour with Origin Travel, should any problems arise, please inform your tour guide or tour operator as soon as possible so that we can make arrangements and solve the problem for you. If the problem could not be resolved on your tour, please call our manager as soon as possible at +84976 701 068, or direct email at info@originvietnam.com and give us some time to rectify the situation.

Responsibility and Disclaimers

  • Origin does not take the responsibility of the information on the website. Our final & correct confirmation for tour itinerary, services type, etc. will be done in written form via email communication or directly at Origin booking office.
  • Origin does not assume any liability whatsoever for any injury, damage, death, loss, accident or delay due to any act by any carrier, hotel, restaurant, company or person rendering any of the services included in the tour.
  • Origin will not take any responsibility for any injury, damage, death, loss, accident or delay caused by threat of wars, civil strife, industrial disputes, natural disasters or terrorism.
  • Origin will take no responsibility for any omission, delay, re-touring, additional expenses, or other resulting from improper health, necessary documents to enter or depart a country, or acts by any government authority.
  • Origin reserves the right to decline your booking if we have caused to believe that you might pose a threat to public safety and/or security in Vietnam.

Origin Travel Team. Hanoi April 29, 2009