Privacy & Cookies

We guarantee the information about Vietnam travel that we provide will be as up to date, accurate and objective as we can make it. Although we are very proud of our country, we are also honest. If something is not as good as it should be we will tell you. We do not want you to be disappointed. If you want very specific information we will try to find it for you. All the prices quoted in our website are updated and accurate; we are not responsible for all the content in other websites copying our images, itinerary and take advantage of our company’s reputation to sell our products with the wrong price & wrong itinerary. They will have bad effects on our company and your trips as well. Therefore, please to note that don’t be immune from wrong information.

We, ORIGIN TRAVEL, respect your privacy and we will do our utmost to ensure the information you supply is kept private and secure. This document outlines the types of personal information we receive and collect when you use our services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

How is your personal information used?

The information you give helps us provide you with personalized service. When you supply information about yourself for specific purposes, we use the information for that purpose only (i.e. to provide the services or information you have requested). If making a booking with us, additional information will be required for operational reasons. We do not share, sell or rent information to any third parties. If you receive information from ORIGIN TRAVEL, it is because you have asked to hear from us, you have entered a competition and agreed to join our mailing list, or a friend/colleague has requested it on your behalf.

After your tour, we will contact you to ask for your opinions and comments about your experience of traveling with ORIGIN TRAVEL, Apart from seeking information to improve the quality of our services, we will ask your permission to quote a sentence or two on our web site in a way that ensures your anonymity. The decision to assist us in this way is entirely yours – our request does not place you under any obligation.

We will also ask if you would be willing to respond to telephone, e-mail or mail requests from potential customers seeking confirmation of our probity. The text on the page offering this service will include a disclaimer of any liability on your part. As above, this request does not place you under any obligation – feel free to say “No”.

Fair prices with no hidden extras:

We apply a standard margin to all our tours. The amount we add is calculated to cover our costs and generate a modest profit, and never exceeds 20%. This applies to the agreed itinerary only – if you require help with, for example, a dinner reservation or arranging a ticket for an event at the Opera House, we will not add anything extra to the price quoted by the restaurant or box office. If you ask us to make hotel or flight bookings only, the prices we quote will always be competitive and fully inclusive of all taxes and service – no hidden ‘extras’. If you want to visit workshops or commercial outlets, there will be no obligation or pressure for you to buy anything – we do not make deals to receive commission.

ORIGIN TRAVEL: is fully business licensed by the Hanoi Development and Planning Department.

The terms of our license require us to place a substantial cash bond in a secure account. The account has two signatories ORIGIN TRAVEL and VNAT ( Vietnam Administration of Tourism). The money in the account is solely for compensating clients. If we get it wrong or third party contracted to us, fails to deliver a part of the agreed contract or in case the matter is reasonable we committee to reimburse you. Failures that were the result of circumstances beyond our control, such as cancellation or postponement resulting from government action or policy, war, civil unrest or natural disasters, are excluded.

Links: This site may contain links to other websites. Please note that when you click on one of these links you are entering another site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

You must be aged 18 years or over to make a travel booking with us. Our company does not accept responsibility or liability for any loss, damage or inconvenience occurring as a consequence of any user who uses information in our website.

Prohibited activities

We are protected by the Vietnam Tourism Authority. Originvietnam is a registered trade mark. Any copyright used by any third party without permission is prohibited and illegal. The company reserves the right to prosecute any unauthorized use of our trade mark through the Vietnam legal system.

Information

Any information in the our website is unique and was created by and remains the property of us, Copying or editing of information contained in this website is not allowed without authorization, including any travel information updates from our company or the National Tourism Authority regarding all of the destinations we are promoting.

Our photos

Any images in the our website were created by and remain the property of Origin Vietnam and are authorized for use by the Partners or Tourism Board for the exclusive use on this website. Copying or editing of any photos contained in this website is not authorized. Please contact us should you find any photograph/s on this website have been used without your permission.

Disclaimer and Limitations

Our Company has taken all reasonable steps to ensure that this website is free of errors or viruses. However, we cannot guarantee that use of this website will be uninterrupted, error or virus free. Originvietnam website is provided solely to assist customers in gathering travel information, goods and other services for tourism purposes only By using Originvietnam website and the information contained within it, you have accepted and agreed to the terms and conditions as stated above.

We reserve the right to change or modify the agreements without prior notice. If you do not accept or agree with the terms and conditions as specified, please do not use this website.